Client feedback and complaints
We are committed to providing a quality service to our clients. We value feedback from clients greatly because it helps us to continually improve our service. If you do not feel that you are receiving excellent client service or that something could vbe improved, please do tell us about it. If we have fallen short of the high standards which we have set for ourselves then we would like the opportunity to put it right.
What do I do if I have feedback or a complaint?
At first it would be helpful if you could discuss any feedback or concerns which you have about our service or how it might be improved with the lawyer dealing with your matter. If the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious nature that you do not feel comfortable raising it with your lawyer, then you may discuss this with our complaints partner as a complaint under this policy.
How do I raise a complaint under this policy?
why you feel dissatisfied with the service which you have received; how you would prefer to be contacted about your complaint; If there is anything in particular which you would like us to do to resolve your complaint. If you would prefer not to email details of your complaint in theis way then please call to discuss the best way to get an understanding of your concerns.
What happens after I have made a complaint under this policy?
What might the outcome of my complaint be?
We very much regret any dissatisfaction which our clients experience and will not hesitate to apologies to you where our service has fallen below our high standards. We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.